We subscribe to the highest ethical standards of confidentiality and adhere to a code of ethics that assures us we avoid conflicts of interest and always seek to protect customer information.
At RoseWare we pride ourselves in understanding our customers’ needs whether they are choosing a system for the first time or supporting existing systems. Our service oriented philosophy ensures long term commitment in the support of our products to a rapidly growing list of customers.
Customers: Our first priority is to our customers. Within the realms of financial viability we will meet all customer needs related to our areas of expertise. We always act in the best long-term interest of our customers.
Integrity: We commit to the highest level of ethical conduct and integrity wherever we operate. We obey all laws and statutes. Confidentiality of privileged information are observed at all times. We respect intellectual property in spirit as well as the letter of the law.
Ownership: We take responsibility for services contracted by customers, irrespective of the cause or source of the problem. We undertake to identify the problem and to coordinate with the relevant parties to resolve the issue to the best of our ability.
Shared Destiny: We treat our customers’ business in the same regard as ours. If they succeed, we succeed. If they fail, we fail. We never succeed at the expense of our customers.
Service Commitment: We aim to meet or exceed customer expectations for products and services which are consistent with the level that is contracted by our customer. We treat customers the way we wish to be treated.
Innovation: We accept change as the rule and not the exception. We drive change by encouraging creativity and striving for technical leadership. We simplify processes and reduce the time needed for providing customers with solutions that allow them competitive advantage.
People: We help our fellow employees improve their skills, encourage them to take risks, treat them fairly, accept failure as part of learning and recognize their accomplishments. Stimulate them to approach their jobs with passion and commitment.
Performance: We measure ourselves against the best in our industry. We encourage high expectations, set ambitious goals and meet our financial and other commitments.